Q: How do I remove a student completely?
A: This is a two step process. First you must remove the student from any categories he’s been entered in. You can do this by following the directions under How do I delete a student from a group and How do I delete an individual entry. Once you’ve done this for all the student’s categories, from the Main Menu, choose the Student page and click the EDIT button beside the student’s name. In the new window that pops up, click the DELETE button, then the SAVE button, then the CLOSE button to return to the Student page. To view the change you’ve made, click on your browser’s refresh (reload) button. The student’s name should no longer be on the list.
Q: How do I delete a student from a group?
A: From the Main Menu, choose the Registration page. Choose the Area and Category. In the box of Selected Students, click on the name you want to remove, then click on the button that points back to the Eligible Students box. This moves the student’s name out of the Selected Students box. Click SAVE at the bottom of the page to lock in the change.
Q: How do I delete an individual entry?
A: From the Main Menu, choose the Registration page. Choose the Area and Category. In the box that contains the name of the student you want to remove, choose the blank space at the top of the list. Click SAVE at the bottom of the page to lock in the change.
Q: How do I delete an entire group?
A: From the Main Menu, choose the Registration page. Choose the Area and Category. In the box of Selected Students, highlight all the student names, then click on the button that points back to the Eligible Students box. This moves the students’ names out of the Selected Students box. Delete any other information, such as director name, accompanist, etc. Click SAVE at the bottom of the page to lock in the change.
Q: I’ve made enough mistakes to make me want a clean slate. Is there any way to clear all my data and start over?
A: We can do this from our office – all we need is an email from you. Be sure you really want to do it though; with a click of the mouse we can wipe out hours of work!
Q: How can I see a summary of who’s entered in what categories so far?
A: From the Main Menu, choose the ISP Report page. Choose whether you want the report grouped by Student or Event, then click the BUILD REPORT button. This will generate a list of everything you’ve entered so far.
Q: I entered some information, but when I went back to look at it, it was gone. What happened?
A: You forgot to click the SAVE button after entering information. This might happen a couple times until you get used to how the system works. Whenever you enter information, you must click on the SAVE button before going anywhere else in the system. The SAVE function is what actually sends the information you’ve typed to our database, so if you click BACK or choose another category before you click SAVE, you haven’t sent us your information yet.
Q: What if I forget to click SAVE and move on. Is all that typing lost?
A: Probably not. Try using the back button on your browser (not the one on the webpage). Most likely your data will be right where you left it, waiting to be saved.
Q: What if my figures for the fees don’t match what the Tally Sheet says?
A: Print out the Tally Sheet and the ISP Reports, then compare them carefully with your records. It might help to have someone else go over it with you. If, after comparing things thouroughly, you cannot find the problem, email us with your figures and we will check it from this end. We have done extensive testing on the system, but there is always the possibility that we missed a bug.
